With options to suite small, medium and large organisations, Razordesk is the tool you need to manage your company?s IT support requirements. Staff and end users alike will appreciate its intuitive web-based console. Effortlessly track ?help requests? and “faults”, keep Read the rest of this entry
Reliable Network Configuration Viewer is a utility that simplifies the task of accessing networking configuration on Microsoft Windows servers and personal computers. The application allows users to copy their networking configuration to clipboard for immediate copy and paste e.g. into Read the rest of this entry
This Enterprise Desktop Management Software provides Configurations, Inventory Management, Patch Management, Software Installation, Service Pack Installation, Desktop Sharing, System Tools, User Logon Reports and Active Directory Reports.
Desktop Central helps Network Administrators to reduce Helpdesk calls by proactively configuring the systems Read the rest of this entry
Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database.
Among the supported features are: Case Management, Case data structure customization. Management Reports. Browsing cases. Querying Read the rest of this entry
MediaHeal for CD and DVD retrieves files from corrupted CD/DVD disks of all types (CD-R/RW, DVD+/-R, DVD+/-RW, DVD-RAM).
MediaHeal for CD and DVD scans corrupted file system and saves the recovered files and folders into a folder on a safe drive. Read the rest of this entry
Anyone who has provided technical support to users knows that problems rarely only happen once. Time and again, the same old problems will rear their ugly heads. There are plenty of times you’ll remember the problem, but not the solution. Read the rest of this entry
VueChat is a set of business solutions, techniques and technologies that allow people to communicate and build modern and efficient relations with customers and partners all over the world.
For home use, you may want to begin with VueChat Home Read the rest of this entry
VerifyMyPC is the change tracking and management tool that watches for important changes to computers running Microsoft Windows NT/2000/XP/2003/Vista. Reduce technical support times from 2 hours to 5 minutes by tracking important changes made to systems. Start with the high-level Read the rest of this entry
versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Read the rest of this entry
A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. Read the rest of this entry
QUAD Help Desk Pro Edition 2006 was designed for those who want a simple and affordable windows application to let staff record, update and report on callers and calls from those callers. User login and procedure security let you Read the rest of this entry
Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so Read the rest of this entry
The Picture Directory software lets you easily import your own photos, and make a picture directories instantly! You simply click, import a photo, set
the layout and voila! You’re done! Some of the features include the following: (a) You can Read the rest of this entry
PC in Internet Explorer(PC-in-IE) is a secure and simple way to access your computer connected to the Intranet/Internet via Internet Explorer from anywhere in the world. You can read your e-mail, work on the documents and resources and retrieve important Read the rest of this entry
Internet Organizer Deluxe is a Windows software that allows business and home PC users to organize Web related information. For the computer novice, Internet Organizer’s intuitive interface and ready-to-use solutions make it easy to set up and use.
Web Organizer Read the rest of this entry
Help Desk for IIS is a web-based help desk software solution for delivering
customer service and support. It easily installs on your web server as ISAPI
extension for Microsoft Internet Information Services. You don’t need any
additional software for your customers or technicians Read the rest of this entry
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions Read the rest of this entry
DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with Read the rest of this entry
Real-time and interactive PC inventory management software. You can examine your hundreds or thousands of client PCs’ hardware and software automatically, track hardware/software modifications and upgrade requirements, detect pirated software, remotely control client computers, and manage all PC inventory issues. Read the rest of this entry
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested Read the rest of this entry
Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Features include automated assignments and notifications, automated e-mail alerts, user customizable interfaces, customizable work flows, live Read the rest of this entry
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Read the rest of this entry
ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet.
ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the Read the rest of this entry
Run multiple Remote Desktop Connections inside a single window with a tabbed interface. Using a connection manager you can arrange your remote desktop connection settings logically according to how you work. Designed for IT Support Professionals who regularly Read the rest of this entry
MediaHeal for Hard Drives retrieves files from corrupted hard disks. MediaHeal for Hard Drives scans corrupted file system and saves the recovered files and folders into a folder on a safe drive. Supported are both physical disks and logical partitions Read the rest of this entry
MetaLAN is a tool for Windows network administrators and support staff. MetaLAN allows administrators to easily Remote Control, wakeup, shutdown, report on hardware and software, registry manipulation, kill errant processes on Windows servers and workstations. Track installed Read the rest of this entry
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, Read the rest of this entry
LIVECHAT ContactCenter is a program for customer support online. It enables real time chat with website visitors or other operators. Visitor can choose when to ask for assistance simply by clicking the invitation button located on your website to open Read the rest of this entry
LogOnMyPC is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don’t need open any port on Read the rest of this entry
Knowledge Base management software for Windows users. Intuitive and powerful database management features allow you to record, organize, and manage frequently asked questions, technical issues, product specifications, or any other general information. Organizer’s intuitive interface and ready-to-use kb database management Read the rest of this entry
LabTech is a one of a kind solution that combines remote technical support with inventory and client management. With over 100 built-in commands and a file/registry editor your customers won’t even know that you are fixing their computer. Help them Read the rest of this entry
ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase Read the rest of this entry
Whether you are a webmaster of a personal website, or the HR Manager for an international company, Global Site Support will save you enormous time and costs when managing customer communication and support.
Global Site Support is a fully supported Read the rest of this entry
Take control of the hardware and software on your networks, ensure software license compliance, and provide better support to your end users.
Built using industrial strength MS SQL Server 2000 databases, Enterprise Server provides core functionality and services, for a Read the rest of this entry
EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use.
A fully working trial version can be downloaded from the Download page. Registration costs just $49.0
Multiple Read the rest of this entry
Issue Control is a quality low cost help desk software solution designed to affectivity track and organize work order requests, and remotely manage devices on your network. The software is easy to use and install, and is very flexible.
Features:
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the Read the rest of this entry
DEKSI CRM for Linux is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, Read the rest of this entry
FREE Workflow-based contact management, CRM and sales force automation. Includes multi-user capabilities, system security and enterprise systems integration. Supports quotations, ordering, reminders and reporting. Professional version supports multiple databases such as SQL/Server, Oracle and Cache as well as a web-based Read the rest of this entry
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a Read the rest of this entry
Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including Read the rest of this entry
The server keeps track of client loggings as if you were maintaining it! You can convert your system to annoyance free pre-paid card system with this software without changing any of your hardware architecture.
The application also supports post-paid users as Read the rest of this entry
Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business Read the rest of this entry
Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, Read the rest of this entry
Personal Audio Link (PAL) is Windows-based PC software that enables you to call your PC remotely from any cell phone or telephone, and hear the information you need. You just dial a private 10-digit phone number assigned to PAL Read the rest of this entry
AccessAble Help Desk Pro Edition features an easy to use and attractive windows based interface as well as .asp and .html pages for quickly recording, updating or searching data via browser. T The wide variety of reports include graphical Read the rest of this entry